Patient Journey

Deciding to have a cosmetic treatment can transform a patient’s life and significantly boost their self-esteem. At the same time, it is very important that a patient has the opportunity to consider all the treatment options and to only undergo a treatment if it feels right for them. At Refresh Medispa, because we are surgeon led, our patients have the opportunity to benefit from the full range of treatment options, both non-surgical as well as surgical.

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Refresh Medispa - Patient Journey

At Refresh Medispa, our aim is to provide surgeon led care throughout your journey with us. We achieve this by ensuring that all patients are always fully informed and feel totally supported right from when they make the initial inquiry through to any post procedure check-up appointment and beyond. It is this emphasis on personalised care and attention that sees a high number of personal recommendations from previous patients.

Step 1 Getting In Touch

Call us on 01494 550550 or fill in the patient inquiry form on the website. Alternatively email us at info@refreshmedispa.co.uk to arrange a consultation with our team. You can even arrange your appointment online our website click here.

Refresh Cosmetic Clinic - Patient Journey
Step 2 The Initial Consultation

This is one of the most important stages in the treatment journey. It is your opportunity to meet with the team to learn about the treatment options available and to ask any questions you may have, in a calm, relaxed environment. For us the consultation is a chance to listen to your aesthetic goals and to tailor a treatment plan that is bespoke to your needs. During the consultation, you may undergo a detailed skin analysis using our skin analyser. You will also be shown before and after photographs of other patients who have undergone a similar procedure. We will explain the risks of the proposed procedure to you in a way that is easy to understand and you will then be provided with a written quotation for your proposed treatment.

Refresh Cosmetic Clinic - Patient Journey
Step 3 Booking The Procedure

Once you decide to proceed with your procedure, the Refresh Medispa team will be happy to make the necessary arrangements. Occasionally, we may be able to offer you treatment on the same day. Alternatively, a deposit secures a date. The balance is payable prior to the procedure.

At Refresh, we also work with third party companies who are able to organise payment plan if required. The application process is simple and can be done online; please ask the team for further details.

Refresh Cosmetic Clinic - Patient Journey
Step 4 On The Day Of The Procedure

You will be asked to arrive slightly earlier before your scheduled procedure. Once settled, our team member will recap the planned procedure and answer any further questions. Photographs are taken to use as a point of comparison afterwards. After the procedure, you will be given time to relax, have a drink and given further instructions about what products to use to aid your recovery.

Refresh Cosmetic Clinic - Patient Journey
Step 5 Follow-Up Care

We will arrange a review to check up on you. The timing of the review appointment depends on the procedure as well as the specialist’s preference. Throughout your recovery, our team are always at hand to answer any questions you may have. You are also welcome to always pop in for a review if you prefer.

Refresh Cosmetic Clinic - Patient Journey

Book Your Consultation

Experience rejuvenation and renewal by contacting Refresh Medispa, where expert professionals await to guide you on your personal aesthetic journey.

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